Safety & Trust
Your security and peace of mind are our top priorities
Our Commitment to Safety
At Alabastar, we take user safety seriously. We've built a comprehensive safety system to protect both customers and service providers, ensuring a secure and trustworthy marketplace experience.
This Safety Policy outlines the measures we take to maintain a safe platform and what you can do to protect yourself when using our services.
Provider Verification
Every service provider on Alabastar undergoes a verification process:
- Identity verification using government-issued identification
- Business registration document review (where applicable)
- Contact information verification
- Profile review and approval by our team
- Annual subscription requirement ensures active monitoring
Only verified providers are allowed to list their services on our platform. This helps ensure that you're connecting with legitimate professionals.
Reporting & Moderation
We actively monitor the platform and investigate all reports of:
- Fraudulent or misleading profiles
- Inappropriate behavior or harassment
- False reviews or ratings
- Violations of our Terms of Service
- Unsolicited messages or spam
- Any suspicious or illegal activity
If you encounter any safety concerns, please report them immediately through our platform or contact us directly. We take all reports seriously and investigate them promptly.
Safety Guidelines for Users
For Customers
- Always verify provider credentials before hiring
- Check provider reviews and ratings on their profile
- Communicate through the platform's messaging system when possible
- Meet providers in public places for initial consultations
- Trust your instincts — if something feels wrong, don't proceed
- Keep records of all communications and agreements
- Report any suspicious behavior immediately
For Service Providers
- Maintain accurate and up-to-date profile information
- Respond professionally to all customer inquiries
- Deliver services as promised and described
- Respect customer privacy and boundaries
- Follow all local laws and regulations
- Report any abusive or fraudulent customers
- Keep business credentials current and valid
Data Protection & Privacy
We protect your personal information with industry-standard security measures:
- Encrypted data transmission and storage
- Secure payment processing (where applicable)
- Regular security audits and updates
- Compliance with Nigeria Data Protection Regulation (NDPR) and NDPA 2023
- Limited data sharing with verified providers only
For more details, please review our Privacy Policy.
Prohibited Activities
The following activities are strictly prohibited and will result in immediate account suspension or termination:
- Creating fake profiles or impersonating others
- Harassment, threats, or abusive behavior
- Fraudulent transactions or scams
- Posting false reviews or manipulating ratings
- Spam, phishing, or malicious content
- Sharing contact information to circumvent the platform
- Any illegal activities or violations of local laws
- Using the platform for money laundering or other financial crimes
Account Security
Protect your account by following these best practices:
- Use a strong, unique password
- Never share your account credentials with others
- Log out from shared or public devices
- Monitor your account for suspicious activity
- Enable two-factor authentication if available
- Keep your contact information up to date
If you suspect unauthorized access to your account, contact us immediately.
Dispute Resolution
If you encounter a problem with a service provider or customer:
- First, attempt to resolve the issue directly with the other party
- If unresolved, report the issue to our support team with evidence
- We will investigate and may mediate the dispute
- In severe cases, we may suspend or terminate accounts
Note: Alabastar facilitates connections but is not a party to service agreements between users and providers. All service transactions occur directly between the parties involved.
Report Safety Concerns
If you have safety concerns, need to report an incident, or have questions about our safety policies, please contact our Safety Team:
For emergencies, please contact local law enforcement immediately. We are available to assist with follow-up investigations.
Policy Updates
This Safety Policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or platform notifications. Continued use of Alabastar after updates constitutes acceptance of the revised policy.